GRC stands for Governance, Risk, and Compliance, which refers to a framework used by organizations to ensure they meet legal, regulatory, and internal standards. It involves the management of risk through proactive planning and controls, ensuring that the organization operates within its regulatory requirements. Governance within GRC focuses on decision-making processes and aligning strategies with company objectives. Compliance ensures that the company adheres to laws and regulations, while risk management identifies and mitigates potential threats to the business.

Our Mission

OneSource GRC is a powerful, purpose-built Enterprise Risk Management (ERM) and Governance, Risk, and Compliance (GRC) software platform designed specifically for the banking and call center industries. Our mission is to enhance customer experience, strengthen loyalty, and equip organizations with customizable, intelligent solutions to effectively manage both operational and regulatory risks.

Whether you need to augment your existing risk team or are seeking expert guidance to implement a new risk or compliance program, OneSource delivers scalable, proven solutions that evolve with your business. With our deep industry expertise and flexible platform, we help ensure your organization not only meets today’s compliance standards but is also prepared to face tomorrow’s challenges.

Stay ahead of risk. Stay compliant. Stay OneSource.

OneSource is a knowledgebase system, capable of tracking:

  • Policies and Procedures (including Revisioning)
  • Clean Desk Audits
  • Agent level tracking of KPI's related to Audits, CQ/QA, and Call Monitors
  • Complaint Tracking
  • Risk & Controls
  • Issues Management
  • Regulatory Change Management

We provide integrated reporting to better understand adverse behavior that can result in impacts to Legal, Regulatory, Compliance, and Customer Experience models which can directly impact your bottom line.
 

The firm's principal consultants have steadily built a portfolio of projects that span various risk-mitigating disciplines, including compliance, audit, and risk management.  Clients have used our services to manage regulatory exams, conduct internal and external audits, develop stand alone compliace monitoring programs, and conduct corporate-wide risk assessments.

This powerful ERM/GRC system can help you identify the risks unique to your business, assess the controls in place to mitigate them, and evaluate the manner they work together to help you better manage your risk environment.

 

Risk management software tools

Maintain your risk management and ERM responsibilities through task wizards, appearing as a to-do list on the user account page. Automated email notifications, alerts and reminders help you keep track of your top risks, upcoming assessments and reviews of key controls.

Pre-built, configurable content

Leverage out-of-the-box risk libraries, assessment templates, surveys and questionnaires to further align your risk management program with best practices. Edit pre-built content or have us retrofit your existing data into the system for a quick and seamless implementation.

Risk assessment frameworks and criteria

Providing a standardized process for conducting your enterprise risk assessments, our risk management software seamlessly integrates all assessments enterprise wide, and ensures your departments coordinate efficiently.

Risk control matrix

Document all the activities, policies and procedures in place to manage risk, and then make dependencies explicit by directly link controls to the risks they govern. OneSource will carry over risk scoring, ranking controls and uncovering which are most critical. Attach documents, schedule recurring control reviews and assign ownership to delegate authority as needed.

Metrics, testing and monitoring

Outline key risk indicators (KRIs), financial scenarios, and other metrics as they relate to risk, controls and business processes. Define risk appetites and tolerance ranges for critical concerns and track adherence over time.

Issue management and issue escalation

Streamline and centralize the issue management process for all types of issues and events. Determine criticality, assign remediation actions and leverage configurable workflows to facilitate cross-functional investigations. Emails, attachments and other evidence will be centrally tracked as communication and remediation occurs, providing a comprehensive summary of each incident.

Risk reporting, dashboards and analysis

Run out-of-the-box heat maps, risk-control matrices and top risk summaries, or build any number of custom dashboards using our built-in reporting engine. We will also recreate any existing reports you use today for a seamless transition. Export, print or schedule reports for automatic delivery to your email inbox, at any frequency.